Product: Zipcar Customer Care Clear all filters (0 of 6 reviews match)
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Specifically, in zipcar booklet in every car it says how THEY will find you a place to park if someone has taken zipcar spot illegally while you were away driving. I even took a snapshot from their book jus to prove it. Yeah, right. Phoned them - nope, couldn't care...
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1.0
Product
Zipcar Customer Care
#1217100
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I signed up for Zipcar and never received my card. There seems to be no way to contact them. There is nothing like a feedback form on the website to contact them. When I call the phone number listed, the bot that answers only tells me to input my number, when I have no...
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Anonymous
Anonymous

And try to cancel your account after a miserable experience. Good Luck! No email or on the web option. Call customer service and wait for 20 minutes to talk to a real person. ...

Anonymous
Anonymous

same thing happened to me

Product
Zipcar Customer Care
#1073887
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Joined waited 3 months for card which never arrived as it was never sent out despite constantly told it was 3 months later was finally told it was never send out, that was the begining of the nightmare with this company totally incompedent every person you speak to...
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Broadfield, England
Product
Zipcar Customer Care
#948686
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Customer service knows nothing.Billing is a joke, double billing for no reason. Tell me that it shows I didn't drive the car, but yet charged me. That is crazy. Has no respect for business account. The idea is good, but they will lose if billing continues, and customer...
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3.1
Product
Zipcar Customer Care
I liked
  • Car variety
  • Convenience
  • Close to pubic transportation
I didn't like
  • Fast talikng reps
  • Being charged unauthorized charges
  • No response to emails
#948494
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I got a minor scrape on the Zipcar -MINOR- while using it. My account has been suspended for 3 weeks now and NO ONE at Zipcar seems to have Any answers when I call week after week. The claims administrator concluded their claim 2 weeks ago and found that my insurance...
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2.9
Product
Zipcar Customer Care
I didn't like
  • None of representatives know the right solution to the problem
#947531
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On my first occasion using Zipcar, I misunderstood the fact that it was not a 1-way car service; you have to return the car back to its original spot. Well i ended up driving home to a local zipcar (which was about 1.5 hours away), and then realized my mistake. I drove...
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2.3
Product
Zipcar Customer Care
#946008
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