I thought that Zipcar service was great however over the past year the service has plummeted in my opinion and their prices are not sufficient with the service that they provide. if there's an inconvenience on your end they give you a minimum credit if you're late they charge you an extra hour plus $50 even when no ones waiting for the vehicle and my opinion you might as well use Uber or lift and call it a day. You have just lost an customer over an additional charge of $60.50 that should have been handled another way.
Product or Service Mentioned: Zipcar Car Rental.
Reason of review: Bad quality.