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1.0

I have made a reservation for a car on September 17, 2019 to pick up at 8 am October 13, When they have made my reservation , I was told that my reserved car was downstairs at a parking garage from where I live which was very cool. A couple of days before my date of pick up I went to the parking garage just to check since that I have never used this service before.

I was told by an Attendant that he has not seen a zipcar for some days now. He said they come and goes and since I have reservation maybe when the time comes there would be my car. On the day before my reservation, I have called Zipcar since I am a man of time. I was told that my car is at a parking garage some blocks away.

I was never informed of the change so it was a good thing that I have called. On the day of my reservation, I went to the parking garage and was told by the Attendant that there was no zipcar there. I have called zipcar and was told that she will call me back. She did call back and old me that she could not get in touch with the driver that has my car and the only available car is in the Bronx, I live in Manhattan.

Now it is way pass my departure time. All my plans and arrangements have been shattered by zipcar. I would not refer this company to the Devil. People Please stay away from zipcar.

If I was reading the comments from customers , I would never ever sign up with them. The only way they gets a one star is because there is no zero.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

Zipcar Cons: Horrible horrible customer service.

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