Zipcar
Reviews and Complaints
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Verified Reviewer | New York, New YorkResolved: Car is missing
Company fixed the issue and I have been provided with product replacement. I was given a/an SUV for the same value as the initial sedan rented and was reimbursement for the 2 hours I lost waiting for the company to open at their regularly scheduled hours. Now I know to only book during their open - close hours to avoid this happening again..
Preferred solution: Price reduction
User's recommendation: Make sure you're 24 hours 7 days a week of you plan on having cars booked after your regularly scheduled hours
Purse locked in car
User's recommendation: Purse locked in car
HORRIBLE CUSTOMER SERVICE
Preferred solution: Full refund
User's recommendation: DONT USE THIS CAR SERVICE IF YOU VALUE YOUR MONEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkI have rental for 6 am car would not open unable to open vehicle need to get working vech
- Gas card included
- Late customers
Preferred solution: Nothing now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment
- Close to pubic transportation
- Gas card included
- Zip car has not honored their word
- Cannot reach customer support
Preferred solution: My payment type accepted as before
Wrong date withdrawal. Causing major problems.
Preferred solution: Deliver product or service ordered
Company is a scam
- Customer service was no help
Preferred solution: Let the company propose a solution
User's recommendation: Don't even think about it. Search zipcar advert advertising scam
Poor customer support
- Good concept
- Convenience
- False information from customer service
- Support is awful
- Lack of communication
Preferred solution: call back
No help at all
- Convenience
- Poor customer service
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | San Francisco, CaliforniaAccount
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fontana, CaliforniaLogin
Poor customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Asheville, North CarolinaRefund request
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jamaica Plain, MassachusettsProblem
Preferred solution: I need the customer service call me because long time I tried to call and no one answer I have some issues
Poor experience
- Do not care
- Shady
Preferred solution: Let the company propose a solution
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