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3.5

Dear Kaye Ceille,

I would like to notify you of my last experience with Zipcar. I have been a loyal member for 8 years. On April 30th I reserved a car in NYC, however when I got there the car was not in the designated Zipcar parking spaces. The first representative I spoke with told me the car was there and that I should download the app to honk the horn, which I did. The parking lot was very large and I didnโ€™t hear any horn. The second representative I spoke with informing him of its absence still insisted it was there. He was of no help in finding me a substitute car for me to arrive at my appointment and sent me on a wild goose chase that ended in my asking the parking attendant about the cars whereabouts. He confirmed the car had not been returned. (He records all the license plate numbers entering the lot). After giving this information to the third representative, he finally admitted that he couldnโ€™t track the car and had no idea of its whereabouts. His supervisor, Elizabeth, was of no help at all in trying to resolve the problem. I would appreciate an acknowledgement and compensation for the inconvenience.

Dennis Peyser

Zipcar #514702

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

Zipcar Cons: How unprofessional the representative was.

Location: New York, New York

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