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2.6

I've been using Zipcar (Toronto) for years, love the service and have had very little problems. Until today.

After a small billing issue for $15 and notices going into my junk mail I called for what I thought would be a quick and easy matter to fix. After very unsatisfactory phone call, I was immediately greeted with email from "Kristy" saying my Zipcar membership would be cancelled and final with no appeal. I estimate I've been using Zipcar for a better part of the decade and given them thousands of dollars. Great way to reward loyalty guys!

Luckily there are other services that don't engage in childish punitive *** like this. Good riddance!

Reason of review: Poor customer service.

Preferred solution: reinstate my membership with an apology.

Zipcar Cons: Immature cancellation of my membership.

Location: 129 Spadina Ave, Toronto, ON M5V 2L3, Canada

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