181 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.1

My account recently got closed with out any explanation. I paid the annual fee and they can not just close someone's account with out any explanation.

I called the customer service line and they told me they did not know the answer. When I called again, they told me because my account has 22 transactions that did not go through, but each time I paid them right away. It's a visa debit, what can you expect? Sometimes things go wrong.

The guy teased me about it and told me my account got cancelled life time. I did not understand those process, but there is no service should be doing this when the member paid over $2000 in the past 12 weeks and they just said sorry we decided to close your account. If I have been a bad member who never paid the fee or I have a outstanding balance for too long. I can understand that, but if they just decided to do something like that, I will not accept it.

No warnings, no explanation. Just a permanently notification. No way!

A life time decision? Am I a criminal or something?

Reason of review: Poor customer service.

Preferred solution: re-open my account! .

Zipcar Cons: Dirty cars, Poor customer service, Immature cancellation of my membership.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Zipcar Reviews

  1. 75 reviews
  2. 33 reviews
  3. 12 reviews
  4. 11 reviews
  5. 4 reviews
Zipcar reviews