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I join Zipcar and paid an annualy membership fee but the card never arrived. I called three times during the year of membership but nothing happened and the customer service was not nice at all. They tried to charge me for the next year. Seriously?? When I called...
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#1286557
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We reserved a car for Saturday morning. We received an email prior to the reserved time stating the drive time to our expected destination. When we arrived at the lot, no cars. When we called, they apologized by saying the previous person may not have returned the car...
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#1282406
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Hit by Zipcar driver while bicycling
Hit by Zipcar driver while bicycling
Hit by Zipcar driver while bicycling
Zip car driver Doored me while i was passing his parked Zipcar. He had just been in an accident with anouther automobile, the car was disabled by Zipcar from that impact. The guy parkied the car illegally then waitied for an unsuspecting bicyclist to try to ride past....
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1.0
#1246173
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My reserved car didn't show up on time and the customer service moved me to another zipcar 10 minutes' drive away which is totally a ghost. And this is not the first time of this unpleasant experience with zipcar on exactly the same car. 6 months before, I reserved the...
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2.8
Annandale On Hudson, New York
I liked
  • Close to pubic transportation
I didn't like
  • Poor customer service
#1218267
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Specifically, in zipcar booklet in every car it says how THEY will find you a place to park if someone has taken zipcar spot illegally while you were away driving. I even took a snapshot from their book jus to prove it. Yeah, right. Phoned them - nope, couldn't care...
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1.0
#1217100
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Zipcar is great... until you get a problem with your car. Our tire was flat, but still drivable over a short distance. Being 5 minutes away from a different Zipcar location, we figured that we would be able to leave the vehicle there and get into a new one... Nope! We...
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2.0
#1211548
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Two car reservations were cancelled "behind the scenes" by hackers unknown to me. I had reserved a car several months in advance and just a few hours before the pickup for a long weekend, the car reservation was cancelled. Never received a notice or email and...
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1.5
#1193761
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I've been a zipcar user for years; business and personal. I have given them tens of thousands of dollars over 6 years. A few months back, I changed over cards, totally forgot. A $35 dollar charge went unnoticed for a while and my account was suspended. Fine, my bad, I...
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#1128680
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While the Zipcar concept is forward-thinking, their service comes up far short. After repeated failures due to "no-shows" of my reserved vehicle, I finally called it quits with Zipcar. Aside from collateral issues from missing my appointments, I was charged for the...
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Anonymous
Anonymous

Being charged a $50 fee for leaving car "dirty," which is totally bogus. Everytime I drop off a vehicle I make sure every inch of the car is cleaned. So a random person calls ...

1.9
#1115860
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Horrible customer service. I have spent a lot of money on zipcar to get treated like this. I was charged $88.21 for an hour and a half. So on September 27, 2017 I made a reservation for an hour I was stuck in traffic and I tried to extended my reservation for another...
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#1107940
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