State: California Clear all filters (4 of 39 reviews match)
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While the Zipcar concept is forward-thinking, their service comes up far short. After repeated failures due to "no-shows" of my reserved vehicle, I finally called it quits with Zipcar. Aside from collateral issues from missing my appointments, I was charged for the...
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Company wrote 0 private or public responses to the review from Oct 16, 2017.
Anonymous
Anonymous

Being charged a $50 fee for leaving car "dirty," which is totally bogus. Everytime I drop off a vehicle I make sure every inch of the car is cleaned. So a random person calls ...

1.9
#1115860
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A Zip Car was caught on CCTV being used during a burglary. Despite that--we were only able to get a partial license plate. When we called customer service--the agent was unable to help with any further information--and was unwilling to escalate the call so that we...
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Company wrote 0 public responses to the review from Sep 22, 2016.
I didn't like
  • Unwillingness to assist the police investigation
  • None of representatives know the right solution to the problem
#923860
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I had booked a car Toyota Prius for my DVM exam from San Jose.But zipcar cancelled its reservation because its registration date had expired.They then gave me Honda Civic.I had reminded Zip Car for papers one week in advance.Even on the day of exam I had called for...
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Company wrote 0 public responses to the review from Feb 19, 2016.
Anonymous
Anonymous

Get ready to get dragged along and denied and your account suspended, lied to etc. Their customer service is beyond shite. I'm constantly having to call them and tell them wha...

#793809
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Zipcar charged my card for using a Zipcar, but then claimed it never got the money. Instead of e-mailing, writing or calling, they SENT ME TO COLLECTIONS! 43 days of fighting and never hearing back from Zipcar, I paid them AGAIN for the same thing. Then they say...
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Company wrote 0 private or public responses to the review from Dec 21, 2011.
Anonymous
Anonymous

You're far from the first and further from the last. HGS on 5515 W War Memorial Dr in Peoria Il 61615 who handles the communication and decisions for Zipcar and Zipcar tells t...

#283093
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