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On my first occasion using Zipcar, I misunderstood the fact that it was not a 1-way car service; you have to return the car back to its original spot. Well i ended up driving home to a local zipcar (which was about 1.5 hours away), and then realized my mistake. I drove...
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2.3
#946008
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A Zip Car was caught on CCTV being used during a burglary. Despite that--we were only able to get a partial license plate. When we called customer service--the agent was unable to help with any further information--and was unwilling to escalate the call so that we...
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I didn't like
  • Unwillingness to assist the police investigation
  • None of representatives know the right solution to the problem
#923860
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Its over 3 weeks now. Zipcar approved my membership. Still I have not got the Zip card in hand. Every time I call CSA, they say card has been mailed. Still no signs of it. Next, when asked about the 25$ credit on new signup, they all start to play around. Each CSA has...
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1.0
I didn't like
  • No response to emails
  • Call never goes through
  • None of representatives know the right solution to the problem
#840703
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Dear Kaye Ceille, I would like to notify you of my last experience with Zipcar. I have been a loyal member for 8 years. On April 30th I reserved a car in NYC, however when I got there the car was not in the designated Zipcar parking spaces. The first representative I...
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3.5
I didn't like
  • How unprofessional the representative was
#839640
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I had booked a car Toyota Prius for my DVM exam from San Jose.But zipcar cancelled its reservation because its registration date had expired.They then gave me Honda Civic.I had reminded Zip Car for papers one week in advance.Even on the day of exam I had called for...
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Anonymous
Anonymous

Get ready to get dragged along and denied and your account suspended, lied to etc. Their customer service is beyond shite. I'm constantly having to call them and tell them wha...

#793809
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A week ago I created my account with Zipcar. I passed by the office to get me on the road as soon as possible. It would be finished tomorrow or the day after is what they said. Right now a week has passed and I am still not able to use my card. Calling or mailing...
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Anonymous
Anonymous

You're far from the first and further from the last. HGS on 5515 W War Memorial Dr in Peoria Il 61615 who handles the communication and decisions for Zipcar and Zipcar tells t...

#781213
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I thought that Zipcar service was great however over the past year the service has plummeted in my opinion and their prices are not sufficient with the service that they provide. if there's an inconvenience on your end they give you a minimum credit if you're late they...
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Anonymous
Anonymous

You're far from the first and further from the last. HGS on 5515 W War Memorial Dr in Peoria Il 61615 who handles the communication and decisions for Zipcar and Zipcar tells t...

Anonymous
Anonymous

I've noticed this as well. When they *** up you have to fight for a credit and when they give you one it's minimal. When they *** up everything is at the customers expense. Th...

1.0
#695258
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Gas Charge Review

There gas is included with membership now they are trying to charge my card 200.00 for gas.....when there logo is gas on us , *** ! Then they cancelled my membership because of gas !! There cars are filthy . Customer service is horrible !! Dont use this service .
#543524
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Zipcar charged my card for using a Zipcar, but then claimed it never got the money. Instead of e-mailing, writing or calling, they SENT ME TO COLLECTIONS! 43 days of fighting and never hearing back from Zipcar, I paid them AGAIN for the same thing. Then they say...
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Anonymous
Anonymous

You're far from the first and further from the last. HGS on 5515 W War Memorial Dr in Peoria Il 61615 who handles the communication and decisions for Zipcar and Zipcar tells t...

#283093
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