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While the Zipcar concept is forward-thinking, their service comes up far short. After repeated failures due to "no-shows" of my reserved vehicle, I finally called it quits with Zipcar. Aside from collateral issues from missing my appointments, I was charged for the...
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1.9
#1115860
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Horrible customer service. I have spent a lot of money on zipcar to get treated like this. I was charged $88.21 for an hour and a half. So on September 27, 2017 I made a reservation for an hour I was stuck in traffic and I tried to extended my reservation for another...
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#1107940
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I signed up for Zipcar and never received my card. There seems to be no way to contact them. There is nothing like a feedback form on the website to contact them. When I call the phone number listed, the bot that answers only tells me to input my number, when I have no...
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#1073887
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Gas Charge Review

Zipcar
#543524
There gas is included with membership now they are trying to charge my card 200.00 for gas.....when there logo is gas on us , *** ! Then they cancelled my membership because of gas !! There cars are filthy . Customer service is horrible !! Dont use this service .
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Zipcar has been operating in the Midtown area of Detroit for over two years. On at least two occasions they have over charged my account without adequate explanation. The most recent involves a $50 late fee which I requested them to wave since there was no one...
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Anonymous
Anonymous

Sounds like poor customer attitude to me. Bring back a rental car late, and you pay. Hope they drop you.

I didn't like
  • Dirty cars
  • How unprofessional the representative was
  • No response to emails
#1061616
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Extremely poor service. Highly dissatisfied.I created an account with zipcar on 3rd april and its almost 2 months i have not received my zip card.I keep on calling customer service and they tell me that we are sending a new zipcard and you will receive within 3-7...
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1.0
I didn't like
  • Poor customer service
  • Zipcard not delivered since 2 months
  • No response to emails
#1053486
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I've been a member for 9 years. I use Zipcar A LOT. $$$$$ I love the convenience and I appreciate the cost. But this year has been different. This year I'm considering dropping Zipcar. This is the first year I've complained about the state of the cars I've been...
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4.5
#1018015
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I have been with Zip Car for about 8 months. While it seemed like a convenient service I have had several problems with their app. There have been times when I booked a car for a number of hours and the correct hours were not reflected. Each time I have called them and...
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1.0
#1017585
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My account recently got closed with out any explanation. I paid the annual fee and they can not just close someone's account with out any explanation. I called the customer service line and they told me they did not know the answer. When I called again, they told me...
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1.1
I didn't like
  • Dirty cars
  • Poor customer service
  • Immature cancellation of my membership
#1000153
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I've been using Zipcar (Toronto) for years, love the service and have had very little problems. Until today. After a small billing issue for $15 and notices going into my junk mail I called for what I thought would be a quick and easy matter to fix. After very...
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2.5
I didn't like
  • Immature cancellation of my membership
#973250
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Joined waited 3 months for card which never arrived as it was never sent out despite constantly told it was 3 months later was finally told it was never send out, that was the begining of the nightmare with this company totally incompedent every person you speak to...
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Broadfield, England
#948686
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